Privacy Policy

At Spatial Diagnosis, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and share information when you visit our website and interact with our home organization diagnostic platform and artisan maker network.

1. Information We Collect

We collect information in the following ways:

Diagnostic Assessment Data: When you complete our room-type assessment tools (bedroom, kitchen, study, or meditation space diagnostics), we collect your responses about spatial dysfunction patterns, room dimensions, storage challenges, and organizational preferences. This information helps us match you with appropriate artisan solutions.
Contact Information: If you submit an inquiry form, request a consultation, or express interest in a maker's products, we collect your name, email address, phone number, and any additional details you provide about your project.
Account Information: If you create an account to track your diagnostic journey or save maker recommendations, we collect login credentials and profile preferences.
Communication Records: We retain records of emails, messages, and correspondence you send us regarding your storage needs or maker inquiries.
Website Usage Data: We may use analytics tools to understand how visitors interact with our diagnostic platform, which assessment tools are most used, and how users navigate between room types and maker collections. This includes pages visited, time spent, and referral sources, but does not identify you personally.
Cookies and Similar Technologies: We use cookies to remember your diagnostic preferences, maintain your session, and improve your experience. These may include session cookies (temporary) and preference cookies (persistent). You can control cookie settings through your browser.
Device Information: We may collect information about the device you use to access our site, including browser type, operating system, and IP address, to ensure compatibility and security.

2. How We Use Your Information

We use the information we collect for the following purposes:

To deliver and improve our diagnostic assessment tools and match you with appropriate artisan storage solutions tailored to your specific room dysfunction patterns.
To communicate with you about your diagnostic results, maker recommendations, and follow-up questions regarding your storage project.
To facilitate introductions between you and our network of artisan makers and handcraft producers.
To provide customer support and respond to your inquiries about our platform and services.
To analyze website usage patterns and optimize the user experience of our diagnostic journey.
To send you updates about new maker collections, storage solutions, or improvements to our assessment tools (only if you have opted in to communications).
To comply with legal obligations and protect against fraud or misuse of our platform.
To understand which room types and storage challenges are most common among our users, helping us curate more relevant maker partnerships.

3. Legal Basis for Processing

We process your personal data based on the following legal grounds:

Contractual Necessity: Processing required to provide you with diagnostic assessments and connect you with makers.
Legitimate Interest: Improving our platform, understanding user needs, and enhancing the quality of maker recommendations.
Consent: For marketing communications and optional analytics, we rely on your explicit consent.
Legal Compliance: Where required by Turkish law, including the Law on the Protection of Personal Data (Kişisel Verilerin Korunması Kanunu – KVKK).

4. Sharing Your Information

We do not sell your personal data. However, we may share information in limited circumstances:

With Artisan Makers: When you express interest in a specific maker's products or request a consultation, we may share your contact information and relevant diagnostic details with that maker to facilitate your connection. The maker then becomes responsible for their own data handling practices.
With Service Providers: We may engage third-party service providers (such as email platforms, hosting providers, or analytics tools) to support our operations. These providers are contractually obligated to use your data only as necessary to provide services to us and must maintain appropriate security standards.
For Legal Reasons: We may disclose information if required by law, court order, or to protect the rights, safety, and security of Spatial Diagnosis, our users, or the public.
Business Transfers: If Spatial Diagnosis is acquired or merged with another entity, your information may be transferred as part of that transaction. We will notify you of any such change and any choices you may have regarding your data.

5. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy:

Diagnostic Assessment Data: Retained for the duration of your engagement with our platform and for up to two years afterward to support follow-up consultations and solution stewardship.
Contact Information: Retained until you request deletion or unsubscribe from communications.
Account Information: Retained while your account is active; deleted upon account closure unless legal obligations require retention.
Analytics Data: Aggregated usage data is retained for up to 12 months to track platform improvements.
Communication Records: Retained for up to three years to resolve disputes and maintain service quality records.

If you request deletion of your data, we will remove it within 30 days unless legal or contractual obligations require us to retain it.

6. Your Rights and Choices

Under Turkish data protection law (KVKK) and other applicable regulations, you have the following rights:

Right to Access: You may request a copy of the personal data we hold about you.
Right to Correction: You may request that we correct inaccurate or incomplete information.
Right to Deletion: You may request deletion of your personal data, subject to legal retention requirements.
Right to Restrict Processing: You may request that we limit how we use your data in certain circumstances.
Right to Object: You may object to processing of your data for marketing or profiling purposes.
Right to Data Portability: You may request your data in a structured, portable format.
Right to Withdraw Consent: If we rely on your consent, you may withdraw it at any time.
Right to Lodge a Complaint: You may file a complaint with the Turkish Personal Data Protection Authority (Kişisel Verileri Koruma Kurumu – KVKK) if you believe your rights have been violated.

To exercise any of these rights, contact us using the details provided in the "Contact Us" section below.

7. Cookies and Tracking Technologies

Our website uses cookies to enhance your experience:

Essential Cookies: Required for the diagnostic platform to function, such as session management and security.
Preference Cookies: Remember your diagnostic choices and settings across visits.
Analytics Cookies: Help us understand how you use our platform and which assessment tools are most valuable.

You can control cookies through your browser settings. Disabling essential cookies may affect platform functionality. We do not use cookies for targeted advertising or behavioral tracking beyond our own platform.

8. Security

We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These include encryption, secure server infrastructure, and restricted access controls. However, no method of transmission over the internet is completely secure. While we strive to protect your information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials.

9. Third-Party Links

Our website may contain links to third-party websites, including maker portfolios, artisan platforms, or partner resources. This Privacy Policy applies only to Spatial Diagnosis. We are not responsible for the privacy practices of external websites. We encourage you to review the privacy policies of any third-party sites before sharing your information.

10. Children's Privacy

Our diagnostic platform and services are not intended for children under the age of 18. We do not knowingly collect personal data from minors. If we become aware that we have collected information from a child, we will delete it promptly. Parents or guardians who believe their child has provided information to us should contact us immediately.

11. International Data Transfers

Spatial Diagnosis is based in Gaziosmanpaşa, Marmara Region, Turkey. Your personal data is primarily processed and stored within Turkey in compliance with Turkish data protection law. If we transfer data internationally for service delivery or analytics purposes, we ensure appropriate safeguards are in place, including standard contractual clauses or your explicit consent.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by posting the updated policy on our website and updating the "Last Updated" date below. Your continued use of our platform after such changes constitutes your acceptance of the revised policy. We encourage you to review this policy regularly to stay informed about how we protect your information.

13. Contact Us

If you have questions about this Privacy Policy, wish to exercise your data rights, or have concerns about our privacy practices, please contact us:

Email: hello@orderrootcause.info
Phone: +90 526 203 50 31
Website: orderrootcause.info
Location: Gaziosmanpaşa, Marmara Region, Turkey

We will respond to your request within 30 days or as required by applicable law.